- Frequently Asked Questions
- When will my order ship?
Orders usually ship within 24 business hours.
- Where do you ship?
We are currently shipping to: Algeria, American Samoa, Andorra, Anguilla, Antarctica, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize, Bermuda, Bhutan, Bolivia, Bonaire, Bosnia and Herzegovina, Botswana, Brazil, Brunei, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Canada, Cape Verde, Cayman Islands, Central African Republic, Chad, Chile, China, Colombia, Costa Rica, Croatia, Cuba, Cyprus, Czech Republic, Denmark, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Estonia, Ethiopia, Finland, France, French Polynesia, Gabon, Gambia, Germany, Ghana, Greece, Guam, Guatemala, Guyana, Haiti, Hong Kong, Hungary, India, Indonesia, Iraq, Ireland, Isle of Man, Israel, Italy, Ivory Coast, Jamaica, Japan, Jersey, Jordan, Kenya, South Korea, Kuwait, Laos, Latvia, Lebanon, Liberia, Liechtenstein, Lithuania, Luxembourg, Macau, Madagascar, Malawi, Malaysia, Maldives, Mali, Malta, Marshall Islands, Mauritania, Mauritius, Mexico, Micronesia, Moldova, Monaco, Morocco, Mozambique, Namibia, Nepal, Netherlands, New Zealand, Nicaragua, Niger, Nigeria, Northern Cyprus, Northern Mariana Islands, Norway, Oman, Pakistan, Palau, Panama, Paraguay, Peru, Philippines, Poland, Portugal, Puerto Rico, Qatar, Romania, Rwanda, Sahrawi Arab Democratic Republic, Saudi Arabia, Senegal, Seychelles, Sierra Leone, Singapore, Slovakia, Slovenia, South Africa, South Ossetia, Spain, Sri Lanka, Sudan, Suriname, Sweden, Switzerland, Taiwan, Tajikistan, Tanzania, Thailand, Togo, Trinidad and Tobago, Tunisia, Turkey, Turkmenistan, Uganda, Ukraine, United Arab Emirates, United Kingdom, United States, U.S. Virgin Islands, Uruguay, Venezuela, Vietnam, Yemen, Zambia, Zimbabwe.
- What shipping rates and methods are available?
The default shipping method for all U.S. orders is USPS First Class® and is offered free of charge for orders $20 and up. Standard shipping is offered at a flat rate of $3.99 for orders below $20. Express domestic shipping is offered at $6.95.
- Do you ship orders to the UK & EU? If so, how will orders be shipped?
Yes, we ship to the UK & EU. To get your order to you, we've partnered with Passport Shipping and they will be the Seller for all orders to the UK for orders under £135 and orders to the EU for orders €150 and Under.
- How long does delivery take?
Depending on the shipping method selected at check out you can expect your order to be delivered within 2 to 5 business days following its confirmation. International orders take 4-10 days.
- Do you offer free return labels?
We will gladly accept any merchandise purchased from our Online Store free of charge. To receive free return shipping, please contact us using the contact widget on the right corner of the screen to request a prepaid return label. Please note that this applies only to online orders from valid US addresses.
- What's your refund policy?
You can return your items within 100 days of purchase and receive an unconditional full refund. Please allow 5 business days for receipt and processing of your returned merchandise; a credit will be issued in the original form of payment.
- How can I cancel my order?
To cancel an order after it has been submitted, please contact Customer Service immediately. If the order has already been processed and you would still like to cancel your purchase, please follow the return instructions after receiving your package.