Frequently Asked Questions

Shipping & Returns

Orders usually ship within 24 – 48 hours.

We are currently shipping to: United States (US), Australia, Austria, Belgium, Brazil, Canada, Denmark, Dominican Republic, Finland, France, Germany, Iceland, Ireland, Israel, Italy, Japan, Luxembourg, Mexico, Netherlands, New Zealand, Portugal, Spain, Sweden, Switzerland, Turkey, United Kingdom (UK).

The default shipping method for all U.S. orders is USPS First Class® and is offered free of charge for orders $20 and up. Standard shipping is offered at a flat rate of $3.99 for orders below $20. Express domestic shipping is offered at $6.95.

International orders are shipped via DHL at a flat rate of $6.99-9.99

Depending on the shipping method selected at check out you can expect your order to be delivered within 3 to 7 business days following its confirmation. International orders take 4-10 days.

We will gladly accept any merchandise purchased from our Online Store free of charge. To receive free return shipping, please contact us using the contact widget on the right corner of the screen to request a prepaid return label. Please note that this applies only to online orders from valid US addresses.

You can return your items within 100 days of purchase and receive an unconditional full refund. Please allow 5 business days for receipt and processing of your returned merchandise; a credit will be issued in the original form of payment.

To cancel an order after it has been submitted, please contact Customer Service immediately.

If the order has already been processed and you would still like to cancel your purchase, please follow the return instructions after receiving your package.

Subscriptions

To edit time interval between shipments follow this steps:

1. Please log into your account

2. Navigate to your subscriptions portal by clicking on Manage subscriptions.

3. Click on the subscription (product) you want to edit.

4. Click on the delivery schedule card and edit your schedule. Example: If you want to receive a box every 2 months then select “every 2nd” & “month”.

You’ll save 20% on every renewal!

You’ll also have access to exclusive video content and on day 100 you’ll receive an invitation to join the Dry Club.

That’s right! anytime!

To cancel your subscription:

1. Please log into your account

2. Navigate to your subscriptions portal by clicking on Manage subscriptions.

3. Click on the subscription (product) you want to cancel.

4. Scroll down and click on the Cancel my subscription link. Follow the steps on screen.

Payment methods are stored securely by Shopify, to update your card and billing address:

1. Please log into your account

2. Navigate to your subscriptions portal by clicking Manage subscriptions.

3. Use the main menu at the top and navigate to Billing information.

4. Click on the Send email to update button and follow the steps in the email.

1. Please log into your account

2. Navigate to your subscriptions portal by clicking on Manage subscriptions.

3. Click on the Add a Product button and follow the steps on screen.

You'll be given the option to select between variations such as fragrance and size.

You can also choose to add a product only to your next shipment instead of subscribing.

Sure you can! follow the steps in the question/answer above.

To update the Shipping Address for all your subscriptions:

1. Please log into your account

2. Navigate to your subscriptions portal by clicking Manage subscriptions.

3. Use the main menu at the top and navigate to Shipping Addresses.

4. Click on the address to edit it.

Duradry AM

Deodorants use perfume and anti-bacterial agents to prevent bad odors, but do not prevent sweat secretion. On the other hand, antiperspirants actually reduce underarm perspiration. Duradry® AM is both an antiperspirant and a deodorant, so you get the benefits from both in one product.

It is intended for anyone who suffers from excessive perspiration and underarm odor. It may be used alone, but it has been specially formulated to be used together with Duradry® PM and Duradry Wash.

No, Duradry® AM works on the same principle as other antiperspirants on the market; the difference is that its active ingredient is much more effective. Duradry® AM remains on the surface of the skin.

If you have heard that antiperspirants are associated with an increase in breast cancer rates or Alzheimer’s disease, take into account that reputable medical organizations have indicated that there is no scientific evidence of a relationship between breast cancer or Alzheimer’s disease and antiperspirants, deodorants, or underarm hair removal. Organizations that have stated this include: the American Cancer Society, Susan B. Komen Cancer Foundation, the National Cancer Institute and the Alzheimer’s Association.

Contrary to what people think, the main purpose of perspiration is to regulate body temperature, not to expel toxins from the body. Other organs such as the liver and kidneys take care of removing toxins from the body. There’s no danger in decreasing or stopping excessive sweating.

Duradry PM

Deodorants use perfume and anti-bacterial agents to prevent bad odors, but do not prevent sweat secretion. On the other hand, antiperspirants actually reduce underarm sweating. Duradry® PM is a very potent antiperspirant.

All antiperspirants contain aluminum salts as active ingredients; however, the most effective and preferred by dermatologists is Aluminum Chloride Hexahydrate –the active ingredient in Duradry® PM. In addition, Duradry® PM is applied only at night, and it is meant to be applied only once or twice per week once excessive perspiration is controlled.

It is intended for anyone who suffers from excessive perspiration problems, both men and women.

This varies from person to person and depends on the severity of the case. The patient with the most severe perspiration problem treated in the clinical study needed 6 applications to treat his problem; other patients needed only 1 application.

There will be no significant consequences; however, skipping treatment days will delay the results. Therefore, we do not recommend it, except in cases where skin is irritated.

Yes, we guarantee that Duradry® PM will solve your excessive perspiration or axillary hyperhidrosis problem. If you are not happy with the results, we offer FREE Returns.

No. Our products are FDA compliant and completely safe. Duradry® PM works on the same principle as other antiperspirants on the market; the difference is that its active ingredient is more effective.

If you have heard that antiperspirants are associated with an increase in breast cancer rates or Alzheimer’s disease, take into consideration that reputable medical organizations have indicated that there is no scientific evidence of a relationship between breast cancer or Alzheimer’s disease and antiperspirants, deodorants, or underarm hair removal. Organizations that have stated this include: the American Cancer Society, Susan B. Komen Cancer Foundation, and the Alzheimer’s Association.

Contrary to what people think, the main purpose of perspiration is to regulate body temperature, not to remove toxins from the body. Other organs such as the liver and kidneys take care of removing toxins from the body. There is no danger in decreasing or stopping excessive sweating.

Duradry® PM does not contain any additives to give it a fragrance.

Because when you are sleeping is when your perspiration is at its lowest level, and because it gives the product sufficient time to work.

Before applying the product, wash you underarms to remove deodorant residue or any other substance that may prevent direct contact with the skin. Do not apply the product immediately; wait until your underarms are completely dry. Some people who have a large amount of underarm hair may improve product performance by trimming or shaving the hair.

You may experience itching when applying Duradry® PM if the area to be treated is not completely dry. The main reason why some people experience itching during the first few days is that their excessive perspiration moistens the treatment area. Itching will decrease after a few days of use.

Before applying the product, make sure that the treatment area is completely dry. Some users recommend using a fan or blow dryer to eliminate any moisture that a towel cannot remove.

It is possible that even if the treatment area is completely dry before applying Duradry® PM, it may become wet due to excessive perspiration. This is why it is recommended to sleep in as cool an environment as possible, whether with an open window or with a fan or air conditioner turned on.

Another recommendation is not to apply large amounts of product; it is sufficient to moisten the treatment area. You will also reduce itching without significantly sacrificing results if you apply the product only at the center of the underarm.

Wait a few minutes for the itching to diminish. If this does not occur, simply rinse thoroughly with water to dilute the product. If you strictly follow the instructions, you will not experience severe itching.

The product may cause irritation in people with very sensitive skin. However, it is unlikely that the product will cause irritation if you follow the instructions. If irritation is present, it is usually during the initial phase when the product is being applied every day. That is not the case in the maintenance phase, because the skin has enough time to rest between applications. Unlike other similar products we have added Salicylic Acid and moisturizing agents in order to minimize the irritation.

Remember that you should not apply the product to a recently shaved area; in addition, the area must be clean and completely dry.

If the irritation is minor, stop use for 1 or 2 days. It is important to wait for skin to recover before resuming the treatment; otherwise, you may expect additional applications to worsen the irritation. If you suffer from severe irritation, stop using the product and consult a specialist. In most cases, the use of anti-inflammatory or diaper rash creams will help the skin to recover quickly.

Yes, Duradry® PM is only used at bedtime. For daytime, we recommend using Duradry® AM; not only is it a very effective antiperspirant/deodorant, but it has been formulated to work synergistically with Duradry® PM.

Excessive perspiration caused by menopause and hyperthyroidism is considered secondary hyperhidrosis, and it can be effectively treated with Duradry® PM.

Many people who suffer from hyperhidrosis or excessive perspiration also suffer from bromhidrosis. The bad odor originates from the decomposition of sweat by skin bacteria.

Duradry® PM eliminates bacteria and reduces excessive perspiration; therefore, it is effective in the treatment of bad odor problems. Duradry® AM (applied every day in the mornings) also contains odor blocking ingredients. Using Duradry Wash when showering will help a lot!

Some studies suggest that a greater concentration of active ingredient is necessary to effectively treat the problem on the palms of the hands or soles of the feet due to the thickness of the skin in those body areas. Although it is possible that Duradry® PM may solve minor palmar and plantar hyperhidrosis, we cannot guarantee the effectiveness of the product as we do in the treatment of axillary hyperhidrosis. The product may need to be applied for additional days to treat a palmar or plantar problem.

No, Duradry® PM is not recommended for use on the face. The active ingredient is dangerous to the eyes and other mucous membranes.

Duradry Wash

You’ll only need to use about half an inch of wash per underarm. Pro tip: For best results, leave the wash on for 30-60 seconds before rinsing it off.

Yes! Duradry Wash can be applied to any body area that you need to clean & deodorize.

Duradry Wash’s Pentafoam deep cleans into the pores, effectively removing sweat and deodorant residue. This allows Duradry antiperspirants to have direct contact with your skin and pores, thus improving its performance. You’ll sweat less, and smell better.

Duradry Wash’s Pentafoam deep cleans into the pores, effectively removing sweat and deodorant residue. This allows Duradry antiperspirants to have direct contact with your skin and pores, thus improving its performance. You’ll sweat less, and smell better.

Duradry Wash is specially formulated to not only eliminate odors but to improve the appearance and feel of your skin as well. Panthenol (Vitamin B5) acts as a lubricant on the skins surface, which leaves the skin with a soft and smooth appearance. The polyphenols in Camellia Sinesis (Green Tea) Leaf Extract possess potent antioxidant and skin-soothing properties. Aloe Barbadensis Leaf Juice improves the appearance of dry or damaged skin by reducing flakiness and restoring suppleness. Avocado Oil is high in vitamin E and has emollient properties and Olive Leaf Extract reduces reddening, dehydration and improves blood flow to the skin.

The fragrance in Duradry® Wash is called Aqua. It is a subtle, fresh & unisex fragrance.

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